FAQ new website– Terra Woodcraft

FAQ new website

Metal posters:

Do you offer worldwide shipping?

Yes, we are able to provide Standard Shipping to most locations around the world! Shipping times around the word vary based on your location. On Average it takes about 5-7 business days with standard shipping for the order to be delivered from the day of purchase. Some locations may take up to 10 business days for the order to be delivered.

For more information please review our Shipping and Returns Policy.

When will my order ship?

We estimate fulfillment and shipping times in business days, and ask to please allow up to 5 business days for your order to be prepared (during busy shopping season it may take longer to prepare your order). It typically takes about 5-7 business days with standard shipping for the order to be delivered from the day of purchase.

My poster is damaged, what do I do?

We take pride in the quality of our product and service to make sure our posters are packaged well and shipped securely. If your order is delivered damaged or you notice a defect, let us know within 30 days of receiving your order:

  1. Take a few photos of the damage to the product and the box it was shipped in (if the box was also damaged)
  2. Email photos to sales@terrawoodcraft.com. Please include your full name and order number as it appears on your order confirmation email, as well as a brief summary of the issue.
  3. Our support staff will respond within 24 hours.

How is the poster made, and what are the sizes/dimensions?

Product quality:

  • Our posters are made out of a high quality aluminium.
  • The designs are laser engraved into the metal using the highest quality lasers available.
  • The metal poster is securely attached to wood with pre-installed hanging hardware and ready to hang right out of the box

Size/Dimensions:

  • Small - 16 x 12 inches = 40.64 x 30.48 centimetres
  • Medium - 22 x 16 inches = 55.88 x 40.64 centimetres
  • Large - 32 x 22 inches = 81.28 x 55.88 centimetres